Reference,Figure O.12,,,,,,,,,,
Title,More complaints were resolved more quickly in the Nairobi water utility after the introduction of digital customer feedback,,,,,,,,,,
Subtitle,,,,,,,,,,,
Source,World Bank 2015.,,,,,,,,,,
Note,For more details see figure 3.11 in the full Report.,,,,,,,,,,
Report URL,http://www.worldbank.org/wdr2016,,,,,,,,,,
Data URL,http://bit.do/WDR2016-FigO_12,,,,,,,,,,
,,,,,,,,,,,
,Total Complaints Received,,,Total Complaints Closed,,,Average Resolution Time (Days),,,,
,Monthly,Cumulative,,Monthly,Cumulative,,Monthly,Three month moving average,,Total Tickets Closed In This Month,% closed of tickets *originating* in this month
13-Jun,131,131,,43,43,,117.7,111.6616667,,130,>99%
13-Jul,202,333,,77,120,,144.875,111.6616667,,202,1
13-Aug,740,1073,,373,493,,72.41,99.565,,739,>99%
13-Sep,1799,2872,,721,1214,,81.41,78.70333333,,1794,>99%
13-Oct,2434,5306,,1601,2815,,82.29,82.92083333,,2434,>99%
13-Nov,3869,9175,,1863,4678,,85.0625,82.54083333,,3859,>99%
13-Dec,3556,12731,,2210,6888,,80.27,73.85083333,,3556,>99%
14-Jan,3912,16643,,2801,9689,,56.22,62.27333333,,3907,>99%
14-Feb,3362,20005,,3175,12864,,50.33,49.94666667,,3354,>99%
14-Mar,3685,23690,,3303,16167,,43.29,44.38666667,,3675,>99%
14-Apr,3408,27098,,3258,19425,,39.54,39.04333333,,3393,>99%
14-May,3913,31011,,4523,23948,,34.3,34.74333333,,3896,>99%
14-Jun,3608,34619,,4659,28607,,30.39,30.48,,3585,>99%
14-Jul,4059,38678,,4033,32640,,26.75,26.78,,4013,>98%
14-Aug,3879,42557,,4533,37173,,23.2,24.136,,3816,>98%
14-Sep,4239,46796,,5833,43006,,22.458,23.75266667,,4221,>99%
14-Oct,3952,50748,,4486,47492,,25.6,25.75266667,,3899,>98%
14-Nov,3863,54611,,3752,51244,,29.2,26.94666667,,3765,>96%
41974,2769,57380,,2840,54084,,26.04,24.31666667,,2859,>95%
